Why wasn't my bin collected?

The most common reasons for missed collections include:

• Bins placed on the kerbside after 6am
• Bins were not visible to the driver (possibly blocked from view by a parked car)
• Overflowing bin (the lid must be closed)
• Wrong bin placed out for collection
• Bin was deemed to be contaminated - see section below for information on acceptable waste types for each bin

If your bin hasn't been emptied by 3pm on your normal collection day, and none of the above applies, please contact the Customer Service Centre on (03) 6323 3000.

To report any issues or if you have any queries with the collection service, please contact us.