We would love to hear from you with any ideas, questions or suggestions on how this app could be improved because just like your recycling, it works best when everyone is involved. Contact Us [contactus@launceston.tas.gov.au]
The most common reasons for missed collections include: * Bins placed on the kerbside after 6am * Bins were not visible to the driver (possibly blocked from view by a parked car) * Overflowing bin (the lid must be closed) * Wrong bin placed out for collection * Bin was deemed to be contaminated - see section below for information on acceptable waste types for each bin If your bin hasn't been emptied by 3pm on your normal collection day, and none of the above applies, please contact the Customer Service Centre on (03) 6323 3000 [tel:0363233000]. To report any issues or if you have any queries with the collection service, please contact us [https://www.launceston.tas.gov.au/Contact].
Damaged, Lost or Stolen Bin A damaged, lost or stolen bin can be reported though the App. Click on the Make a Request button on the home page.